Cybersecurity firm Breacher.ai has launched a new Mini Red Team Engagement service designed to test and improve organizations’ helpdesk security protocols using advanced artificial intelligence technologies.
The focused engagement employs realistic deepfake audio and sophisticated agentic AI to simulate sophisticated social engineering attacks against internal support teams. By mimicking potential attacker strategies, the service helps organizations identify and address vulnerabilities in their user verification workflows.
According to Jason Thatcher, CEO of Breacher.ai, the primary objective is to demonstrate potential security threats without causing actual harm. The service uses synthetic voice and intelligent AI to replicate current tactics used by cybercriminals to exploit human error within organizational systems.
The mini-assessments are specifically designed to help organizations accomplish several critical security objectives, including testing helpdesk verification procedures, evaluating user training effectiveness against AI-driven pretexting, and gaining executive-level insights into human-layer cybersecurity risks.
Key deliverables of the engagement include a comprehensive risk assessment, a detailed vulnerability report outlining exploited weaknesses, and educational content targeted at helpdesk and support staff to reinforce secure operational practices.
These short, non-disruptive engagements provide actionable insights within days, enabling organizations to proactively address potential security gaps in their helpdesk operations. By focusing on rapidly evolving deepfake and social engineering threats, Breacher.ai offers a strategic approach to identifying and mitigating human-layer cybersecurity vulnerabilities.
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