Harpinder Brar, a business owner operating gas stations and grocery stores across Saskatchewan and Manitoba, is calling for increased recognition and support for local essential businesses as they grapple with rising costs and operational pressures. Brar emphasizes that many Canadians underestimate the daily demands placed on small business owners, who often work behind the scenes to ensure reliability and service.
According to Innovation, Science and Economic Development Canada, small businesses represent over 98 percent of all employer businesses in Canada and employ more than 10 million people nationwide. Despite their critical role, many operators face increasing costs tied to fuel, transportation, inventory, staffing, and utilities. Brar notes that consistency and accountability are the foundation of sustainable operations, and that success requires constant presence and effort.
Retail industry data indicates that more than half of small business owners work over 50 hours per week, and independent retailers continue to see year-over-year increases in operating expenses. Repeat customers remain a key indicator of long-term stability, and community spending at local businesses helps circulate money back into regional economies. Brar stresses that people often see only the front counter, not the planning, staffing, inventory management, and problem-solving that occur daily.
To foster stronger communities, Brar encourages individuals to take simple, practical actions: support local businesses regularly, treat frontline workers with patience and respect, leave honest positive reviews for dependable businesses, recognize consistency and reliability in customer service, and understand the pressures small operators face. She believes small, consistent actions matter more than dramatic gestures.
Brar’s own leadership style has evolved through hands-on experience managing diverse operations. She advocates for structure, discipline, and accountability over short-term trends. ‘Consistency solves more problems than emotion,’ she says, adding that showing up and handling responsibilities properly strengthens a business over time.
By raising awareness about the daily challenges faced by local retailers, Brar hopes to inspire more intentional community support. She calls on individuals to make mindful choices, practice patience, and recognize the hard work behind essential services. ‘Responsibility matters,’ Brar says. ‘That applies to business owners and communities alike.’
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